Privacy, cookies and complaints
This statement covers the website pearlhealthcare.nl of Pearl Healthcare. Here you can read what happens to your data when you use the website, why the site sets no cookies, and what you can do if you are not satisfied with the care.
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Privacy
This website does not ask you for personal data: there is no form, and you make an appointment by phone. Below you can read which data is processed, what for, and which rights you have under the General Data Protection Regulation (GDPR, in Dutch AVG).
Who is responsible
Responsible for your details is:
- Name
- Pearl Healthcare
- Address
- Honswijkpolder 17, 3453 NS De Meern
- Phone
- 06 43 70 82 21
When you visit the website
To show the pages and keep the site secure, our hosting provider processes technical data on every visit, such as your IP address, the time and the page you request. We do not use that data to track or recognise you. The legal basis is our legitimate interest in a secure, working website (Article 6(1)(f) GDPR).
If you are a patient
For your treatment we keep a patient record, including data about your health. The Dutch Medical Treatment Contracts Act (WGBO) requires us to. The legal basis is that legal duty and the provision of care (Article 6(1)(c) and Article 9(2)(h) GDPR).
We share with your health insurer only what is needed to claim the invoice. We share data with your own dentist when your treatment requires it, and otherwise only with your consent.
Your citizen service number (BSN)
The website does not ask for your BSN. At your first visit we check your BSN against a valid ID, as care providers in the Netherlands are required to. Please bring an ID with you.
How long we keep details
Your patient record is separate from the website. Under the WGBO (Article 7:454 of the Dutch Civil Code) we keep it for twenty years from the last change to the record. Usually that is your last treatment.
Who we share details with
The website runs at Vercel Inc., our hosting provider. Vercel may also process data outside the European Union. This happens under appropriate safeguards from the GDPR, such as the EU-US Data Privacy Framework. Patient data is not on the website.
Your rights
You have the right to:
- see the details we hold about you
- have incorrect details corrected
- have your details deleted
- have the use of your details restricted
- object to the use of your details
- receive your details in a common file format, so you can pass them on to someone else
Send your request by post to Pearl Healthcare, Honswijkpolder 17, 3453 NS De Meern, or call us on 06 43 70 82 21. You will get an answer within one month.
If you disagree with how we handle your details, you can complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Complaints
Not happy with your treatment or with how you were helped? Please tell us. Our complaints procedure follows the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
Talk to your practitioner
Talk to your practitioner, or call the practice on 06 43 70 82 21.
Contact the complaints officer
If you cannot resolve it together, or would rather talk to someone else, the complaints officer helps you free of charge to make your complaint and looks for a solution with you.
Call us on 06 43 70 82 21 and we will give you the contact details of the complaints officer.
You get a written answer within six weeks
When you make a complaint, the practice answers in writing within six weeks. If more time is needed, this can be extended once by up to four weeks. You will be told before the six weeks are up.
Not resolved? Go to the disputes body
Not satisfied with the answer, or no answer at all? Then you can take your complaint to the recognised dispute body the practice is affiliated with. Its decision is binding, for you and for the practice. We will give you the dispute body's details on request.